Request for Quote (RFQ) Number | RFQ-HWMA-00074 |
Issuance Date | October 21, 2024 |
Deadlines for Offers | October 30, 2024 |
Quotation Currency | Naira |
Description | The purpose of this RFQ is to solicit the services of an ICT firm to develop the digitalized Accreditation Management System for the Community Health Practitioners Registration Board of Nigeria (CHPRBN) |
Issuing Authority | Health Workforce Management (HWM) Activity Contract No: 7200AA18D00027/72062020F00009 |
Funded By | United States Agency for International Development (USAID) |
Implemented By | BG Laurel International Services Nigeria LTD/GTE is a subsidiary of Banyan Global (hereafter ‘the firm’) |
Contact | Cc e.aiyenigba@hotmail.com |
BG Laurel International Nigeria LTE/GTE is an owned subsidiary of Banyan Global, Inc, a women-owned small business and international development consulting firm committed to improving livelihoods through market approaches for a broad and lasting impact. Banyan Global is the prime recipient of the USAID Nigeria Health Workforce Management (HWM) Activity. The HWM Activity is a five-year task order to support the establishment of a cost-effective, well-trained, and motivated health workforce, particularly in targeted rural and remote areas of Bauchi, Ebonyi, Kebbi, and Sokoto States and the Federal Capital Territory (FCT).
The HWM Activity is supporting the Community Health Practitioners Registration Board of Nigeria (CHPRBN), to digitalize its accreditation management system used to assure the quality of education and training provided by the pre-service health training institutions under its authority.
The CHPRBN is mandated by Law to regulate the standards of education and practice of Community Health Practitioners in Nigeria, while also being tasked with the responsibility of reviewing such standards from time to time to meet the changing health needs of society. The quality management activities of accreditation help to maintain a high standard of professional practice and enforce discipline within the Community Health Practice profession. Hence, in 2024, the HWM Activity supported the CHPRBN to update its accreditation tools, a shift from a paper-based one-time-event system to an electronic system that promotes a culture of continuous quality improvement.
With this significant achievement, the leadership of CHPRBN is desirous of bringing more transformational changes towards strengthening the systems of the health training institutions - hence the need for the digitization of the accreditation process. However, CHPRBN still faces limitations in the ability (insufficient resources and capacity) to achieve all that is required to transform the accreditation system. Therefore, the rationale for this assignment is to develop a digitalized and functional accreditation software and build the capacity of the CHPRBN staff to fully operationalise the new system.
SCOPE OF WORK
The service provider will be expected to carry out the following tasks between November 2024 and March 31, 2025:
TASKS FOR THE PRE-DEVELOPMENT PHASE |
1. Review the manual accreditation process and past digitization efforts to draw lessons for this assignment in collaboration with CHPRBN and other relevant stakeholders. This will involve a detailed process analysis to re-engineer the manual process for digital integration. It will also include a systematic examination of the current process to identify inefficiencies, bottlenecks, and areas for improvement. 2. Develop a visual of the accreditation process from start to finish. This will include the timelines, persons/institutions responsible, dependencies, float/lag time, tools, cost, etc. This is expected to include the following: · Process identification · Documentation of the current manual processes · Analysis of the current process performance 3. Develop the architecture for the electronic accreditation management system. Design an ideal or "future state" process informed by insights from the analysis, addressing the identified areas for improvement in the current system. The framework of the electronic accreditation system will align with the newly revised CHPRBN accreditation tool. |
DELIVERABLES FOR THE PRE-DEVELOPMENT PHASE |
PowerPoint presentation containing: · A visual representation of the current accreditation process · An analysis of the current process performance (highlighting bottlenecks and inefficiencies in the process if any), and innovative ideas for improvement. · Lessons learned from previous efforts to digitize the system. |
TASKS FOR THE DEVELOPMENT PHASE |
1. Develop an online accreditation system for the CHPRBN using the newly revised CHPRBN accreditation tool. The system will contain the following features: a) User Management · Allows users to create accounts, log in securely, and manage their profiles. · Specifies the user roles and responsibilities within the system (e.g., administrators, assessors, applicants i.e., the schools) with varying levels of access and permissions. b) Workflow Automation · Automates the accreditation process workflow, including submissions, reviews, approvals, and renewal processes. c) Application Management · Enables applicants to submit accreditation applications electronically through the system. · Provides a dashboard for applicants to track the status of their applications throughout the accreditation process. · Defines a systematic workflow for reviewing and evaluating accreditation applications, including assignment of applications to reviewers and evaluators. · Incorporates criteria and standards for assessing accreditation applications, with the ability to customize criteria based on accreditation types. · Provides tools for reviewers and evaluators to make accreditation decisions, including approval, rejection, or request for additional information. · Sends automated notifications to applicants regarding the status of their applications, decisions made, and next steps in the process. · Allows applicants to upload required documents and evidence to support their accreditation applications. · Is linked to the CHPRBN’s database of schools and assessors with the capability to generate school-specific reports, summary findings, gaps identified and summary scores. d) Documentation Management · Maintains a centralized repository for storing accreditation-related documents, including applications, supporting evidence, review reports, and decision records. · Ensures version control and document history tracking to maintain the accuracy and integrity of accreditation documents. · Tracks and monitors compliance with accreditation standards, regulations, and requirements. · Assigns and tracks tasks related to accreditation activities, such as document preparation, assessment scheduling, and compliance audits. · Contains tools for communication and coordination among accreditation teams, reviewers, and stakeholders involved in the accreditation process. This may include messaging features, discussion forums, and notification alerts. · Capable of generating comprehensive reports on accreditation status, performance metrics, compliance trends, and audit findings. · Able to generate customizable reports and analytics to track accreditation trends, performance metrics, and compliance with accreditation standards. · Presents data in visual formats such as charts and graphs for easier analysis and decision-making. · Maintains a detailed audit trail of accreditation activities, changes, and approvals for accountability and compliance purposes. · Implements robust security measures to protect sensitive accreditation data, including encryption, access controls, and regular security audits. · Ensures compliance with relevant data protection regulations and industry standards governing accreditation processes. · Can accommodate growth in accreditation activities and increasing volumes of applications over time. · Is flexible enough to adapt to evolving accreditation standards, regulations, and organizational requirements. 2. Training, Support, and Maintenance · Provide comprehensive training materials and resources (user guidelines) to help users navigate the electronic accreditation system effectively. · Offer ongoing technical support and assistance to address any issues or questions users may encounter while using the system. · Conduct thorough testing to identify and rectify any bugs or issues in the software. · Ensure compatibility with different devices and browsers. · Implement measures to safeguard against cybersecurity threats. · Provide regular software updates and maintenance to ensure optimal performance and security. 3. Cloud Hosting · Recommend a server and cloud backup of robust capacity where all information from this scope of work can be uploaded and stored. · Ensure complete ownership of the software and the products of the entire scope of work by the CHPRBN (All source codes, digital assets, instruments, documents, guidelines, handbooks, reports, articles etc. developed by the technical assistance of this assignment would be considered property of the CHPRBN with intellectual rights). |
DELIVERABLES FOR THE DEVELOPMENT PHASE |
· A fully functional, robust, and fit-for-purpose accreditation application software tool, developed in collaboration with the CHPRBN based on minimum requirements. This tool will be linked to a database of schools and assessors. The software should automatically generate school-specific reports or summary scores based on inputted findings, identified gaps, or deficiencies. It must demonstrate seamless operation, user-friendliness, and functionality both online and offline. Additionally, it should operate effectively across multiple platforms. · A comprehensive database of all relevant schools, including accreditation due dates, which will be generated by the new accreditation system and automatically communicated to schools for their preparation. · A database of assessors, linked to the new accreditation system, capable of generating appointment letters to inform selected assessors about their participation in upcoming accreditation activities. · A robust server with sufficient capacity for uploading and storing information along with recommended cloud storage solutions for each deliverable. · Capacity-building initiatives implemented for relevant CHPRBN staff to ensure they can operate the software effectively, accompanied by standardized user guidelines for reference. · An electronic component of the current CHPRBN Integrated Supportive Supervision tool will be developed and integrated into the new accreditation system. · Necessary technical support will be provided to CHPRBN regarding software application, ensuring CHPRBN’s complete ownership of the software and all outputs from this entire scope of work. |
MINIMUM REQUIREMENTS FOR THE FIRM
Proposals should include the following:
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